Our New Offering

• What it is: Most folks call them “chat bots” but it’s more than that. Technically they are “Conversational Agent User Interfaces”
• What it isn’t: A substitute for an ineffective, inefficient business process
• Why Us: Equal parts craftsman and artist

Brand Promise

Provide your customers with a positive, unforgettable experience of their contact with you.

Pedigree

Ten year’s experience in digital marketing. Specialized in social media. Total end-to-end strategic marketing systems development and execution.

Seven Reasons to Consider Automating Key Parts of Your Customer Experience

Chatbots are on the leading edge of next generation technology which will automate 30-50% of typical business operations. This is the just the first generation. The future holds natural language processing, ‘deep learning’ and customization of customer experience from initial contact to product or service delivery.

If you want to reduce your costs of operation; gain and retain more customers; develop a unique competitive advantage, then you should investigate this technology.

It doesn’t cost anything to learn more. Here are some key advantages this technology demonstrates over typical business operations

1. They Don’t Take Breaks

One of a Chabot’s best features is that it’s always on the clock. 24/7/365 at no marginal increase in cost.

2. They Let You Take on More Customers at Once

Chatbots allow you to handle a much higher volume of incoming calls and messages at a significant reduction in cost/contact.

3. Instant Answers to Common Questions

Pre-programmed answers to common customer questions. Automated easy access to volumes of curated information about your company, your product, and your value proposition. You can design information pathways to lead customers where you want them to go.

4. They Make Engagements More Interactive

Many studies suggest that interactivity is key to retaining customers once they’ve already engaged with your brand. Consumer spending can increase by as much as 40 percent when using social media—a medium in which Chatbots excel. Configure a bot for Facebook Messenger or another popular platform and see the results for yourself.

5. They Boost Efficiency

Quicker service, more uniform processes, increased volumes of interactions. Never get a ‘all our representatives are busy’ message again.

6. They Make Great Use of Marketing Data

Social media provides an insane amount of raw information about your customers, and Chatbots use this data to target their interests directly. This is where you will beat your competition. Over time, with advanced analytics, you can begin to anticipate customer need and most effective marketing channel for each segment.

7. They’ll Put You Ahead of the Curve

People want modern, alert, responsive businesses; and a chatbot shows you qualify in all three areas. They also want their interactions with you to communicate your brand and connect at an emotional level. Start thinking of your Chatbot’s personality should be.

Whether you’re trying to attract new customers, or ensure a higher level of repeat business, a chatbot can boost your success for many reasons. With the above in mind, your biggest decision should be how to set your bot up—and maybe what to name it!